Return & Refund Policy

Last Updated: September 20, 2026

At Silfran, we want you to love your purchase. If you are not completely satisfied with your order, we accept eligible returns under the following terms.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, merchandise must be:

• Unworn and unused

• In its original condition

• Free from damage, scratches, alterations, or signs of wear

• Returned with its original packaging, tags, and accessories, when applicable

• Accompanied by proof of purchase

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

For health, hygiene, and safety reasons, worn earrings and other pierced jewelry cannot be returned.

The following are also final sale and cannot be returned unless they arrive damaged or defective:

• Personalized or custom-made items

• Gift cards

• Items specifically marked Final Sale

• Merchandise that has been worn, altered, or damaged after delivery

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible so we can evaluate the issue and make it right.

Please include your order number and photographs of the item when possible.

How to Request a Return

Before sending an item back, please contact Silfran to request return authorization.

Email: info@silfran.net

Please include your:

• Name

• Order number

• Item(s) you wish to return

• Reason for the return

Do not send merchandise back without first contacting us for return instructions.

Return Shipping

Unless the item was damaged, defective, or incorrectly shipped by Silfran, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service when returning merchandise. Silfran is not responsible for return packages that are lost or damaged in transit.

If the return is due to an error by Silfran or an item arrived damaged or defective, Silfran will cover the applicable return shipping cost.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days after approval for the refund to appear on your account. Processing times may vary depending on your bank or credit card company.

Exchanges

If you would like a different item, size, or style, please contact us at info@silfran.net. Availability of replacement merchandise cannot be guaranteed.

Contact Us

If you have questions about a return, refund, or exchange, please contact:

Silfran
Email: info@silfran.net
Website: silfran.net